Product design & experience leadership for complex, regulated environments.
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Accelerated company-wide transformation at BNY Mellon
Digital Assets Product design modernization Mentorship AI ExplorationCultural transformation Personalization strategy
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Established product design vision and DesignOps at DoubleVerify
Design strategy Design system Data visualization DesignOps foundation
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Built KPMG's global audit platform with AI-enabled innovation
Global design leadership Experience strategy Workflow modernization AI integration Hiring & mentoring
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Developed designops playbook for Fiona's product team.
Standardized workflows Research Scaled Systems Operational Processes DesignOps Foundation
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Leveraged research to drive growth at Wembley Stadium
Research strategy Journey insights Business strategy Product roadmap
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Designed a crisis-response customer experience for Cingo
Experience strategy User research Front-end Development Visual Design