Joseph Kilrain

Provided executive design leadership for startups and enterprises, owning product vision, web and mobile design strategy across SaaS platforms, and roadmap alignment to drive adoption and investor interest.

• Translated findings into actionable items that accelerated adoption of emerging technologies (personalized AI workflows, immersive design tools) and aligned skill growth with innovation goals.
• Partnered with stakeholders to conduct user research synthesis, combining qualitative feedback with quantitative data to align product roadmaps and business OKRs.
• Created innovation playbooks and design systems that improved technology adoption and team productivity across startups and enterprise innovation labs.

• Built digital wealth and financial services CX tools using customer research and AI-first driven analysis, doubling adoption (10%) in 2 years.
• Presented customer-centric product roadmaps and strategies (e.g. blockchain and asset management solutions) to executives, C-suite, vendors, and XFN teams, aligning design vision with business priorities.
• Partnered with HR to redesign the employee onboarding experience, leveraging direct employee feedback and Microsoft's Employee Satisfaction Survey data to inform improvements.
• Ensured trust, accessibility, and compliance across digital service offerings; streamlined employee support tools and policies, enabling faster technology adoption within 1 year.
• Drove AI-enabled design transformation in partnership with FinTech stakeholders, accelerating time-to-market 20%, increasing design throughput 30%, and improving adoption of digital tools 18%.

• Revamped the enterprise design system, improving accessibility and reducing development time by 15% in 6 months.
• Collaborated with AdTech leaders and SMEs to design information architecture and processes for enterprise C-suite users.

• Launched KPMG's FinTech global innovation lab initiative; managed a 23-person global team and 400+ client studies to develop a multilingual design and training system that cut bottlenecks by 10% and raised productivity by 44%.
• Facilitated live training events, workshops, and e-learning assets that embedded design thinking and innovation practices globally.
• Partnered with Microsoft's early Copilot program to design upskilling strategies and support the transition to AI-enabled workflows.
• Introduced adult learning frameworks and mentorship programs that strengthened employee onboarding, accelerated adoption of new tools, and fostered a culture of innovation.

• Redesigned enterprise design systems with ADA compliance, improving accessibility, consistency, and delivery across digital platforms.
• Led UX and visual design for AI-driven data visualization initiatives (with IBM Watson) that enhanced customer analytics and engagement.